Shipping rates and product policies
SHIPPING RATES AND POLICIES
1. At aroma M, we're committed to offering you a couple of shipping options and a low flat rate for standard shipping. That means you don't have to worry about complicated rate calculations. Instead, you simply pay one low shipping price, no matter how large your order. We are always looking for ways to improve our services and keep our prices competitive. As a result, shipping rates and policies are subject to change without notice.
2. We currently ship to street addresses (all shipping methods) within the 50 United States (standard shipping only), and to APO/FPO U.S. Military addresses (standard shipping only). Packages sent to military addresses may be delayed by military mail handling. Packages over 20 pounds may require additional shipping time. We accept order to countries outside of the US for flat rate $22.90 and $9.90 for our perfume samples . However we might not be able to send to the destination due to any postal regulations. We will inform you if this problem occurs during the shipping process.
3. Shipping Cost
- UPS Ground : $15.00 or Free for the order exceed $100 Processing Time up to 48 hours, Carrier Time 1-5 Business Days, Total Time up to 7days
- UPS 2day Air: $30.00 up to order amount of $200 / $25.50 for the order exceeds $200, Processing Time>up to 48hours, Carrier Time> 2Business Days, Total Time up to 4days
- UPS Overnight: $65.00 Processing Time up to 48 hours, Carrier Time 2Business Days, Total Time up to 3days
- Canadian Orders are shipped via US Priority Mail $15.00
- International orders $50.00 with tracking, can take up to 4 to 6 weeks
- Sample Set Only (USPS): $4.00 up to the order amount of $50 and $4.50 for the order exceed $50.00 Processing Time up to 48hours, Carrier Time 2 to 5days, Total Time 4 to 7 days
4. Shipping to Alaska and Hawaii
Shipping to Alaska and Hawaii may require an additional 1-2 days.
5. Your credit card billing address
To prevent increasing number of credit card fraud now we need to verify your credit card billing address. If the billing address you provide us does not match the billing address on file with your credit card, we will contact you via email to notify you. Therefore please make sure that you provide an accurate e-mail address and check your e-mail after you place an order.
Any order without matching credit card billing address will be canceled after 14 days if we have not heard from you. If you wish to still receive you order after 14days of notification, you must re-order your product. An email notification will not be sent in the event that your order is canceled.
6. Return Policy
We regret that we cannot accept returns or exchanges on and fragrance, due to possible product tampering conditions that may occur. This policy helps us maintain strict quality control guidelines, and ensures that every fragrance shipped is in 100% original condition.
If for any reason you are not 100% satisfied with your order, please call 1.212.686.7601 or email email@example.com within 20 days of your purchase. If you return your purchase to us without prior notice we can't guarantee the refund.
We will gladly replace any damaged or defective unopened item immediately. We regret that shipping expenses are non-refundable unless a product is clearly defective.
PRIVACY AND SECURITY POLICY
Your privacy on the Internet is of the utmost importance to us. We at aroma M want to make your experience online satisfying and safe. Because we gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.
If you have opted-in to receive updates from aroma M, we may use your e-mail address as a means to contact you, our customer, regarding updates to the luckyscent.com site, new product offerings, and/or ways in which we can improve your future shopping experiences at aroma M. You can always decide that you want to stop receiving any of these updates by opting out of our database by going to our unsubscribe page.
Types of information that we collect:
Customer information is collected at the time of a sale in order to complete the online sale transaction and to deliver the products orderded. Customer lists, information, and email addresses are never sold or distributed to third parties.
Our servers track the type of web browser you are using, the page to which you link from, and which pages of our website are most popular. We collect this information to better understand what products and services are of interest to aroma M visitors.
At aroma M, security issues are of the utmost importance. aroma M uses Secure Sockets Layer (SSL) technology to encrypt all of your personal information. SSL is part of the strong security measures we use to protect the loss, misuse, and alteration of your information.